These Terms of Service ("Terms") are a binding legal agreement between you and RestroBuzz ("RestroBuzz", "we", "us", "our"), governing your access to and use of restrobuzz and the RestroBuzz platform (the "Service").

BY CREATING AN ACCOUNT, VERIFYING YOUR MOBILE NUMBER, UPLOADING A MENU, ACCESSING A DIGITAL MENU AS A GUEST, OR OTHERWISE USING THE SERVICE IN ANY WAY, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. If you do not agree, you must not access or use the Service.

If you are registering on behalf of a restaurant, café, cloud kitchen, or other business ("Merchant"), you confirm that you have the authority to bind that business to these Terms, and "you" refers to that business as well as yourself.

You must be at least 18 years old and capable of entering into a binding contract under the Indian Contract Act, 1872 to register a Merchant account. Guests using a QR-code menu are not required to register an account.

• "Merchant" means a restaurant or food business with a registered account on the Service.
• "Guest" means any individual who views a Merchant’s digital menu or places an order through the Service.
• "Content" means menu items, descriptions, prices, images, and any other material a Merchant uploads or submits to the Service.
• "Platform" means the RestroBuzz website, dashboard, QR-menu experience, and related software.

RestroBuzz provides a technology platform that helps Merchants convert a printed or existing menu into a digital, QR-code-accessible menu, using AI-assisted extraction reviewed by our team, and enables Guests to browse that menu and, where enabled by the Merchant, place orders that are relayed to the Merchant.

RestroBuzz is a technology service provider and intermediary only. We do not prepare, sell, deliver, or take title to any food or beverage, and we are not a party to any transaction between a Merchant and a Guest. Table reservations and additional features may be introduced from time to time and will be governed by these Terms unless stated otherwise.

To use the Service as a Merchant, you must provide accurate and complete information, including a valid mobile number, which is verified via OTP. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorised use of your account.

We may suspend or terminate an account that provides false information, violates these Terms, or is used for fraudulent or unlawful purposes.

• New Merchants may be eligible for a free trial period (currently 15 days), which does not require card or bank details to begin.
• After the trial period, continued use of paid features requires a subscription at the pricing then displayed on restrobuzz exclusive of applicable taxes (including GST) unless stated otherwise.
• Subscriptions renew automatically for successive billing periods unless cancelled before the renewal date. You may cancel at any time; cancellation takes effect at the end of the current billing period, and no long-term lock-in is required.
• We may change our pricing from time to time; where required by law, we will provide reasonable advance notice of price changes affecting an active subscription.
• Except where required by law or expressly stated at the time of purchase, fees already paid for a billing period are non-refundable for the unused portion of that period.

You retain ownership of the Content you upload. By submitting Content, you grant RestroBuzz a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, and display that Content solely for the purpose of operating and providing the Service to you and your Guests.

You are solely responsible for the accuracy of your menu (including pricing, item availability, and descriptions), for complying with applicable food-safety and licensing requirements (including FSSAI registration/licensing where applicable), and for fulfilling any order a Guest places through your digital menu. RestroBuzz is not responsible for food quality, order accuracy at the kitchen level, allergen management, or disputes arising between a Merchant and a Guest.

Guests may browse a Merchant’s digital menu and, where enabled, place an order that is relayed to the Merchant. Any contract for the sale of food or beverages is between the Guest and the Merchant; RestroBuzz is not a party to that transaction and does not process food or beverage payments on the Merchant’s behalf unless expressly stated at the point of order.

You agree not to: upload unlawful, infringing, or misleading Content; interfere with or disrupt the Service or its security features; attempt to reverse-engineer, scrape, or copy the Platform except as permitted by law; use the Service to send unsolicited communications; or use the Service in any way that violates applicable law.

The Platform, including its software, design, trademarks, and underlying technology, is owned by RestroBuzz or its licensors and is protected by applicable intellectual-property laws. These Terms grant you a limited, revocable, non-transferable licence to use the Service for its intended purpose; no other rights are granted.

The Service may integrate with third-party services such as WhatsApp Business messaging and payment processors. Your use of those services is subject to their own terms and privacy policies, and RestroBuzz is not responsible for their acts or omissions.

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, RestroBuzz disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and does not warrant that the Service will be uninterrupted, error-free, or completely secure.

To the maximum extent permitted by applicable law, RestroBuzz shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of revenue, profits, or data, arising out of or relating to your use of the Service. RestroBuzz’s total aggregate liability arising out of or relating to these Terms or the Service shall not exceed the fees actually paid by you to RestroBuzz in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited or excluded under applicable Indian law.

You agree to indemnify and hold RestroBuzz, its officers, employees, and affiliates harmless from any claim, liability, damages, or expense (including reasonable legal fees) arising from: your Content; your breach of these Terms; your violation of applicable law; or any dispute between you and a Guest, including in relation to food safety, order fulfilment, or payment.

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access to the Service, with or without notice, if you breach these Terms, engage in fraudulent or unlawful activity, or if required to do so by law. On termination, your right to use the Service ends, and Content may be deleted in line with our Privacy Policy after a reasonable period.

Neither party shall be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, internet or telecommunications failures, government action, or other events of force majeure.

These Terms are governed by the laws of India. In the event of a dispute, the parties will first attempt to resolve it through good-faith negotiation. If a dispute is not resolved within thirty (30) days, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed mutually by the parties. The seat and venue of arbitration shall be India, and the language of arbitration shall be English.

Notwithstanding the above, either party may seek interim or injunctive relief from a court of competent jurisdiction at India, which shall have exclusive jurisdiction over any matter not subject to arbitration.

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the following Grievance Officer may be contacted regarding complaints related to the Service:

• Name: The Grievance Officer, RestroBuzz
• Email: legal@restrobuzz.com
• Address: India

We will acknowledge complaints within the timelines prescribed under applicable law and work to resolve them promptly.

We may update these Terms from time to time. Material changes will be notified through the Service or by email where appropriate, and will take effect from the date stated in the notice. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and RestroBuzz regarding the Service and supersede any prior agreements on the subject.

Questions about these Terms can be sent to legal@restrobuzz.com or to India.